FAQs

Please read our FAQs page to find out more.

When will my order arrive?

We pick and pack within 3 to 5 business days. Standard transit time is 6 to 11 business days. Once your parcel ships, you’ll receive a shipping confirmation with a tracking link. Use your tracking ID (e.g., WSD2612083102US) to follow progress on our tracking page anytime.

Can I request a refund?

Yes! Our 30-day guarantee has you covered. Please review our refund policy and email info@wabi-sabi-decor.com so we can help you quickly with the best solution.

How do you ensure quality?

Every piece passes three checks by our workshop team: during production, before packaging, and before dispatch. Our community rates us ★★★★★ (4.8/5).

Where do your products come from?

To keep international delivery smooth, we partner with trusted suppliers, artisans, and warehouses in the USA; Asia (Japan, Thailand, South Korea, China); and Europe (Spain, Germany, France). Depending on stock and your address, your order may ship from any of these hubs.

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